Terms and Conditions

Quayside Terms and Conditions of Temporary Holiday Accommodation

1. DEFINITIONS

“Booking” means the period for which you have paid to stay at the Property.

“Property” means Quayside, Middle Wharf, Mevagissey, St. Austell Cornwall and all its fixtures, fittings and equipment.

“Management” means the owners and managers of the Property.

"Guests" means the persons who stay overnight in the Property during the Booking.

"Visitor" means a person a Guest permits to visit the Property during the Booking.

2. ACCEPTANCE & RESPONSIBILITY.

Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3. CHECK IN/ OUT

Check-in time is not before 4pm on the arrival date and check out time is not later than 10am on departure date.
Early check in or late departure is subject to prior arrangement and availability. Please notify Management of expected arrival time and a mobile contact number before arrival.
Check-in/check-out and key collection/return procedure will be as follows; unless special arrangements have been made prior to arrival, we will greet you at the pre-arranged drop off point where we will assist you to check in, hand you keys and explain how to use the facilities and amenities provided. At check out we will either greet you to collect keys, or by prior arrangement the keys may be left in a place agreed upon prior to departure.

4. PARKING

A single parking permit for Mevagissey Harbour should be requested at the time of Booking and will be supplied to the Guest and issued upon arrival. This permit, when clearly displayed on the vehicle dashboard, allows the vehicle to park in one of the designated parking bays on the southern side of the harbour (after the Aquarium) up until the point the Guest checks out, at which time the permit must be returned to the Management.
The Management cannot take responsibility if there are no vacant parking spaces but will attempt to suggest alternative parking arrangements, if available.
Vehicles are parked entirely at the risk of the owner and the Management accepts no liability for any loss or damage, including in the event of inclement weather. The vehicle owner must ensure they park in accordance with all rules and conditions and is entirely responsible for any penalty or fine that may be incurred.

5. PAYMENT

When using the Quayside Online Payment System, your Booking is split into two portions – the nonrefundable deposit of 10% and the remaining balance. You may pay both portions (the full amount) in Pounds Sterling, up-front or pay the deposit initially and subsequently pay the remaining balance.
Balance of the rental amount will be due 7 days prior to occupancy. If you have insufficient funds available for debit at that time you will be responsible for payment of all fees and charges. Where your stay commences in a week or less from the time of Booking, the full amount must be paid in full up front.

6. CANCELLATION OR VARIATION

If you wish to vary or cancel your Booking, please contact us immediately by email
Your deposit is non-refundable in the event of a cancellation.
If you have paid more than the deposit or paid in full and cancel your Booking more than 7 days before your arrival you will be refunded the balance less deposit.
Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.

7. UNAVAILABILITY

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

8. PARTIES & FUNCTIONS

Parties and Functions are strictly prohibited.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

9. LINEN AND TOWELS

We supply linen, pillows, duvets and towels which must be left where supplied in the bedrooms or bath room on departure.

10. PETS

11. YOUR OTHER RESPONSIBILITIES

You must comply with all applicable Quayside House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)
Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay the agreement may be terminated without refund.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, please place all rubbish in the appropriate rubbish bins provided, and ensure that crockery and cutlery is washed and packed away. The Property should be left in a clean and tidy condition.
All furniture and furnishings must be left in the position they were in when you arrived
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
You are responsible for the safekeeping and replacement of accommodation keys.
Smoking is not permitted in any part of the Property, including from windows and/or balconies.

12. PROBLEMS OR COMPLAINTS

In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.